info.trekaura@gmail.com +91-96901 69183

Welcome to TrekAura. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book trekking, camping, backpacking, expeditions, educational tours, or travel packages with us.

1. Information We Collect

We may collect the following information:

  • Full Name
  • Email Address
  • Mobile Number
  • Postal Address
  • Date of Birth (if required)
  • Government ID details for permits (where applicable)
  • Emergency Contact Information
  • Payment and Billing Information
  • Medical information voluntarily provided for trek safety
  • Website usage information including IP address, browser type and cookies

2. How We Use Your Information

Your information is used to:

  • Process trek and tour bookings.
  • Arrange permits, transportation and accommodation.
  • Provide customer support.
  • Send booking confirmations and trip updates.
  • Respond to enquiries.
  • Improve our website and customer experience.
  • Send promotional offers (only with your consent).
  • Comply with applicable legal requirements.

3. Booking & Payment Information

Payments made through our website are processed using secure payment gateways. TrekAura does not permanently store your debit card, credit card, UPI PIN, net banking password or other sensitive payment credentials.

4. Medical & Emergency Information

During trekking or adventure activities, participants may voluntarily provide medical information such as allergies, medications or existing health conditions. This information is used only for safety, emergency response and trip management.

5. Cookies

We use cookies to improve website performance, remember user preferences, analyze visitor traffic and enhance your browsing experience. You may disable cookies through your browser settings, although some features of the website may not function properly.

6. Sharing of Information

We do not sell or rent your personal information. Information may only be shared with trusted service providers when necessary, including:

  • Hotels and Homestays
  • Transport Providers
  • Local Guides
  • Government authorities for permits
  • Payment gateway providers
  • Legal authorities when required by law

7. Data Security

TrekAura implements appropriate administrative, technical and physical security measures to protect your personal information against unauthorized access, misuse, alteration or disclosure.

8. Data Retention

We retain your personal information only as long as necessary for booking management, legal compliance, accounting purposes and customer support. Once no longer required, the information is securely deleted or anonymized.

9. Third-Party Websites

Our website may contain links to third-party websites including payment gateways, travel partners or social media platforms. TrekAura is not responsible for the privacy practices or content of these external websites.

10. Children's Privacy

Our services are not intended for children below the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without authorization.

11. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your personal details.
  • Delete your information where legally permissible.
  • Withdraw consent for marketing communications.

12. International Visitors

If you access our website from outside India, your information may be transferred and processed in India in accordance with this Privacy Policy.

13. Policy Updates

TrekAura reserves the right to modify this Privacy Policy at any time. Updated versions will be published on this page with the revised effective date.

14. Disclaimer

While we follow industry-standard security practices, no method of electronic transmission or internet storage is completely secure. Therefore, absolute security cannot be guaranteed.

15. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Uttarakhand, India.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

TrekAura
Email: info.trekaura@gmail.com
Phone: +91-96901 69183
Uttarakhand, India